PRODUCT INSPECTION POLICY

1. Definition

Product inspection refers to the process of checking and comparing the products received in a package shipped by DEGREY.jp with the products listed in the customer’s order.

2. Inspection Time

DEGREY.jp allows customers to inspect their orders together with the delivery personnel at the time of delivery or within 30 minutes after receiving the package.

If any discrepancy is found after the inspection, customers may contact DEGREY.jp Customer Service for assistance with returns or exchanges.

Note: Customers are encouraged to record a video while opening the package, as it may be required for verification if any issue arises.

3. Scope of Product Inspection

Customers are entitled to verify the quantity of products received and compare them with the items listed in the confirmed order based on the following criteria:

  • Verify the basic product information, including the product name, quantity, and customer information shown on the order documents.
  • Compare the appearance and design of the received products with the product images displayed when the order was placed and confirmed by DEGREY.jp.
  • Do not open products that are sealed with security or tamper-evident labels.
  • Do not scratch or reveal promotional or reward codes on eligible products.
  • Customers are requested not to open or use any products while any inspection-related issue is still being resolved with DEGREY.jp.

4. Procedure if the Delivered Goods Do Not Match the Order

If, during the inspection, the products received do not match the customer’s order, please contact the DEGREY.jp hotline so that our Customer Service team can verify the order.

If the wrong products were shipped due to an error by DEGREY.jp, the customer may refuse to accept the shipment and is not required to make payment.

If the order has already been paid for, the customer may request that a replacement order be sent. Alternatively, DEGREY.jp will issue a full refund as soon as possible.

5. Customer Complaint Channels

For any complaints or requests for assistance, customers may contact DEGREY.jp through the following channel:

Hotline: 06-6616-9379

Address: 所在地 〒556-0005 大阪府大阪市浪速区日本橋5-6-22