PRIVACY POLICY

I. PERSONAL INFORMATION PRIVACY POLICY

1. Purpose and Scope of Information Collection

When customers use the DEGREY.jp website, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Shipping address

This information is required when customers request consultation, place an order, or contact us regarding our products and services. The information is used to verify customer requests, process orders, and protect customers’ legitimate interests.

Customers are responsible for maintaining the confidentiality of the information they provide, including their email account and any activities conducted under their account.

2. Use of Personal Information

The personal information collected may be used for the following purposes:

  • To confirm orders and arrange product delivery.
  • To provide product information upon customer request.
  • To send promotional emails and marketing communications regarding our products.
  • To notify customers about updates and activities on the DEGREY.jp website.
  • To contact customers and resolve issues in special circumstances.
  • Personal information will not be used for purposes unrelated to order processing, customer support, or legitimate business operations.
  • To comply with requests from competent judicial or governmental authorities in accordance with applicable laws.

3. Information Retention Period

Customer personal information will be stored until the customer requests its deletion or as otherwise required by applicable laws.

All customer information is securely stored and protected on DEGREY.jp’s servers.

4. Parties Who May Access Personal Information

Customer information may be accessed only by:

  • Authorized administrators of DEGREY.jp.
  • The customer to whom the information belongs.
  • Competent governmental or judicial authorities where required by law.
  • Business partners directly involved in processing customer transactions, such as shipping and logistics providers.

5. Organization Responsible for Collecting and Managing Personal Information

DEGREY GROUP CO., LTD.

Address:
所在地 〒556-0005 大阪府大阪市浪速区日本橋5-6-22

6. Customer Rights to Access and Modify Personal Information

Customers have the right to review, update, correct, or request deletion of their personal information by contacting the administrators of DEGREY.jp.

Customers may also submit complaints regarding the handling of personal information. Upon receiving a complaint, DEGREY.jp will verify the information and take appropriate action depending on the circumstances.

7. Complaint Handling Procedure

If customers believe that their personal information has been used improperly or beyond the intended scope, they may contact DEGREY.jp using the contact information below and provide any supporting evidence.

Hotline: 06-6616-9379

DEGREY.jp is committed to responding promptly and no later than 24 business hours after receiving a valid complaint.

II. PAYMENT INFORMATION SECURITY POLICY

1. Security Commitment

Payment services on DEGREY.jp are provided through authorized third-party payment gateway providers.

All payment processing complies with internationally recognized payment security standards to ensure the safety of customers’ financial information.

2. Payment Security Standards

Payment transactions made using international credit/debit cards and online banking services are protected through industry-standard security measures, including:

  • SSL (Secure Sockets Layer) encryption for all payment transactions.
  • PCI DSS (Payment Card Industry Data Security Standard) compliance for payment data protection.
  • One-Time Password (OTP) verification via SMS or other supported authentication methods where applicable.
  • Secure data encryption technologies.
  • Compliance with applicable financial security regulations and payment industry standards.

Payment Information Protection

  • DEGREY.jp does not directly store customers’ payment card information.
  • Payment credentials are securely processed and stored only by licensed payment gateway providers.
  • For international payment cards, payment information capable of initiating a transaction is never stored on the DEGREY.jp system.
  • For online banking transactions, DEGREY.jp stores only the information necessary to process the order, such as the order number, transaction ID, and financial institution name.
  • DEGREY.jp is committed to implementing all necessary security measures to ensure the safety of payment transactions conducted through our e-commerce platform.