WARRANTY & REFUND POLICY

I. WARRANTY

A product warranty means repairing defects caused by DEGREY or replacing the product with a new one, depending on the specific circumstances.

A. Warranty Conditions

  • Products are eligible for free warranty service if they have not been used, retain their original tags, and are accompanied by the original purchase invoice.
  • DEGREY.jp supports product exchanges within 30 days from the date of purchase or the date the customer receives the order.

B. Cases Not Covered by the Warranty

The warranty does not apply in the following situations:

  • The warranty period has expired (more than 30 days from the date of purchase or receipt).
  • The product has been cleaned or treated with chemicals that are not used in accordance with DEGREY.jp’s care instructions.
  • The product is missing its original DEGREY paper tag or purchase invoice.
  • If the customer cannot provide the original purchase invoice or if the information on the purchase receipt does not match DEGREY.jp’s records, the Warranty Department will verify the information using the original sales records, invoices, and internal system. If any discrepancy is found, the product will not be eligible for warranty service.
  • Shipping and delivery costs are not covered under the warranty policy.

C. Refund Policy

DEGREY.jp does not offer refunds.

If a product is found to have a manufacturing defect, it will be handled in accordance with the Product Exchange and Warranty Policy described above.

II. WARRANTY SERVICE LOCATION

All warranty services are provided through DEGREY.jp.

Customers may contact DEGREY.jp Customer Service for further instructions regarding the warranty process if necessary.

III. WARRANTY & EXCHANGE COMMITMENT

A. Clothing (Tops, Bottoms, etc.)

Clothing products may be exchanged within 30 days of purchase if they are found to have manufacturing defects. Customers may exchange the item for the same product in a different available size, subject to the exchange conditions below.

B. Accessories

Accessories (excluding underwear, socks, and similar personal-use items) that have manufacturing defects may be exchanged for the same product, subject to the following conditions.

Exchange Conditions

Products are eligible for exchange only if all of the following conditions are met:

  • The request is made within 30 days from the purchase date or the date the customer receives the product.
  • The product has not been used.
  • The product complies with all warranty conditions.
  • The product includes its original packaging, attached tags, and purchase invoice.

If any of the above conditions are not met, DEGREY.jp reserves the right to determine whether the exchange request will be accepted.

After the exchange period expires, or if the product does not meet the exchange conditions, it will only be handled in accordance with DEGREY.jp’s general warranty policy.

If, for any reason, the exchange process is delayed, DEGREY.jp will promptly notify the customer and provide updates regarding the status of the request.

Product Returns

DEGREY.jp does not accept product returns.

However, customers may contact DEGREY.jp regarding product upgrade options if the previously purchased product no longer meets their needs.

IV. CONTACT FOR WARRANTY, EXCHANGE & COMPLAINTS

If you have any questions, concerns, or complaints regarding product exchanges or warranty services, please contact DEGREY.jp:

Address:
5-6-22 Nipponbashi, Naniwa-ku, Osaka-shi, Osaka 556-0005, Japan

Hotline: 06-6616-9379

We sincerely thank you for choosing DEGREY.jp.

Our team is committed to providing high-quality products, excellent customer service, and the best possible shopping experience.